Towing Company Jersey City NJ: every question we get asked, with the dispatcher's answer

Real, with a yard in Linden you could drive past. The flatbeds and wheel-lifts are titled to us, the drivers are on our payroll, and whoever picks up (908) 666-3168 is sitting at our dispatch desk with the fleet on a screen. No part of your call is passed to an outside truck.

Roughly 28 minutes from Jersey City when the Turnpike is moving: north to Exit 14, across the Newark Bay Bridge, then off at 14A, 14B or 14C. Most days a company truck is already somewhere in Hudson County, and that is the truck the dispatcher quotes from, not the yard.

$149 to dispatch the truck and hook the car, or $129 when you book online, then a mileage figure to wherever the car is going, which the dispatcher reads to you before assigning anyone. A jump, a tire change, a lockout or a fuel drop is a single flat price on its own. Every line is on the pricing page.

We are, and a garage or fleet manager who wants to see the certificate before opening an account can ask for it. On top of that the driver takes photos of the car on the ground before loading and on the ground after delivery, so any claim starts from a record rather than an argument.

The dispatcher tells you the truck type, the driver and what is painted on the door, and the driver rings you from a few minutes out. A towing company that cannot describe its own truck is renting one it has never seen.

That is a large part of our Jersey City work: mechanics on Newark Avenue and Tonnelle Avenue, body shops in Kearny, dealers along Route 440, delivery fleets in Greenville and building managers Downtown. An account means a direct number, booked windows, a rate sheet and one statement a month. The desk opens one on a single call; details are on the contact page.

Past a clearance bar, no, and our driver does not attempt it. He goes in on foot with dollies, rolls the car up to the entrance and does the loading at the curb. Name the garage and the level on the call and that work is already in the quote.

Two sets of photos exist, one from before loading and one from after delivery, so the question answers itself. The company carries insurance and the desk handles any claim; it never becomes a driver's word against yours on a Heights sidewalk.

Not unless that is the address you give us. We keep no lot of our own, so every tow finishes at your mechanic, your dealer, your body shop or your driveway, with no storage line and no release line on the receipt.

Neither. You call, hear the price, and pay it at the truck. If a plan or a policy pays you back for towing, the itemized receipt shows the booking fee, the mileage and any winching as separate lines, which is what those desks want to see.

On a flatbed every time, four wheels up on the deck and strapped through the wheels rather than over the bodywork. Tell the dispatcher what you drive and the flatbed is the truck that leaves the yard, not the one that arrives second.

The medium and heavy wreckers belong to the same fleet and are assigned by the same desk. Delivery vans, box trucks, shuttle buses and tractors along Route 440, near the Greenville yards and on Routes 1 & 9 Truck are routine, and most of them go on a fleet statement.

On the New Jersey Turnpike and the Garden State Parkway the shoulder itself is served by the Turnpike Authority's authorized garages; book with us anyway, and once the authorized truck has the car off the highway we take it from the exit or the garage's lot to the shop or driveway you choose, at the same flat quoted price. Off the Extension, on Route 440, Route 139, Tonnelle Avenue, the tunnel approach and any Jersey City street, we dispatch straight to you.

Usually somewhere in Hudson County, since the fleet is out every day, but the dispatcher checks rather than assumes. Give her a corner, a garage or a light rail stop and she reads the minutes from the closest truck's real location.

The booking page takes the same job for $129 rather than $149. Use it for anything that can wait a few minutes. From a ramp or a travel lane, call (908) 666-3168; a voice moves faster than a form.

An employee of ours, in a truck of ours, with our name on the door. You hear what to look for from the dispatcher, then a call from the driver a few minutes out and another when he has your car in sight.

On a flatbed with a wheel chock and soft straps; a sling never touches a bike of yours. Sport bikes, cruisers and scooters, from a Tonnelle Avenue shoulder or out of a Hamilton Park garage after a winter under a cover.

Those three, plus Secaucus, North Bergen, Union City and Newark, are a local tow: the booking fee and a few miles. Farther than that, the shore, New York State or Pennsylvania, becomes a single-price long-distance run on one of our flatbeds with the tolls already counted.

One or two people ride in the cab free. A bigger group is not a problem if you mention it, because the dispatcher plans the ride and nobody from our company leaves a family standing on Route 440.

He stops and tells you the number first. The booking fee stays where it was; a winch or dollies for a car that will not roll or steer are priced on the spot, and the decision is yours before he touches it.

No. The company that works Wednesday noon is the company that works 3 a.m. on New Year's Day, and the price list has no column for the clock.

At the truck, by Visa, Mastercard, American Express, Discover, Apple Pay, Google Pay or cash, at any hour. Garages and fleets with an account pay on net terms against a monthly statement.

The company takes on flatbed and wheel-lift drivers, owner-operators who bring their own trucks, and roadside providers. Current openings and pay are on the driver jobs page.